United App Adds New Tool to Beat DHS Security Delays

This Marin County-focused piece digs into United Airlines’ new mobile-app feature that lets travelers check airport security wait times. The feature’s rolling out first at San Francisco International Airport (tools/sfo-airport-transportation/”>SFO), with a broader pilot across United’s major hubs.

It also puts the launch in the context of a Department of Homeland Security shutdown that disrupted TSA operations. There’s a look at what this means for Bay Area travelers from towns like San Rafael, Mill Valley, Sausalito, and Novato.

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What the feature does and where it’s rolling out

United’s latest mobile update tries to give flyers a clearer sense of security line waits. By showing estimated wait times, the feature aims to help Marin County travelers plan departures and cut down on preflight stress.

The pilot covers United’s hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco, and Washington, D.C.. There’s a particular focus on helping people prepare for peak travel days.

Rolling out first at San Francisco International Airport

The initial rollout at SFO stands out because it’s one of United’s biggest hubs, handling a huge chunk of the airline’s traffic. In fiscal year 2025, United made up 48.7% of SFO’s traffic, which says a lot about the Bay Area’s value to the airline.

SFO’s security checkpoints have their own history. Since 2002, privately contracted officers through the Screening Partnership Program with Covenant Aviation Security have handled screening duties.

This setup helped SFO get through the DHS disruption with fewer issues than other airports. It’s a detail that matters if you’ve ever been stuck in a long line at another major airport.

How this complements the MyTSA app

The Transportation Security Administration runs its own wait-time tool, MyTSA, but that’s had partial outages during the shutdown. TSA hasn’t given a timeline for restoring full MyTSA functionality.

United’s new feature could give travelers another way to check security times, especially when MyTSA isn’t working right. The app relies on United’s data streams and airport input to deliver results, so there’s a bit of variability to expect.

Why this matters for Marin County travelers and the Bay Area

For folks in Marin County towns like San Rafael, Mill Valley, Tiburon, Sausalito, Novato, Corte Madera, and San Anselmo, SFO is the go-to for weekend getaways or flights across the country. Real-time security wait estimates in the United app could help families plan ahead, whether they’re leaving from Larkspur or commuting from Ross for a conference or vacation.

This tool may shave a few minutes off preflight routines and cut down on confusion during busy travel seasons. That’s a relief when Bay Area security lines stretch out during holidays or major events that bring crowds to Sausalito and the Marin coastline.

Here are a few takeaways for readers from Mill Valley to Novato:

  • New security-wait estimates could help you time check-ins with more confidence before you drive to SFO from San Rafael or the Corte Madera area.
  • The feature’s in a pilot phase, so availability and accuracy may change as United gathers more data.
  • Even with MyTSA’s current hiccups, combining United’s app with TSA updates could make for better planning on a Marin County travel day.

Why TSA staffing and the shutdown still matter

The DHS shutdown led to longer lines and fewer staff at many airports, as over 450 officers quit while working unpaid. SFO’s private-security model gave it some protection, but the whole situation highlighted the need for tools—like United’s app—that help travelers get through security with less hassle.

That’s especially true for families heading out from Fairfax or the West Marin coastline. Nobody wants to start a trip with a surprise hour-long line at security, right?

What’s next for Bay Area flyers

If the SFO rollout works well, United might bring this feature to other hubs. That could give Marin County travelers a more reliable, data-driven way to gauge security lines nationwide.

For now, folks in Marin City and towns from Ross to San Anselmo should watch for app updates. Local airport advisories will probably become more important as the holidays get closer and security lines at SFO start to swell.

 
Here is the source article for this story: United rolls out app feature to help navigate DHS security nightmares

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Joe Hughes
Joe Harris is the founder of MarinCountyVisitor.com, a comprehensive online resource inspired by his passion for Marin County's natural beauty, diverse communities, and rich cultural offerings. Combining his love for exploration with his intimate local knowledge, Joe curates an authentic guide to the area featuring guides on Marin County Cities, Things to Do, and Places to Stay. Follow Joe on Facebook, Twitter, and Instagram.
 

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